Policies

Appointment Policy:

Deposit Information:

To secure your custom fragrance experience appointment, a deposit of ten dollars per guest ($10) will be collected upon scheduling. This deposit will be credited towards any purchases made during your appointment, making your fragrance experience even more delightful.
To secure your Private Label Fragrance Creation Session appointment, a fee of four hundred dollars ($400) will be collected upon scheduling.

Additional Guests:

Notify us at least two days before your appointment date if you plan to bring additional guests. We reserve the right to approve or deny requests for additional guests. If approved, we'll guide you through the simple process of adding them to your experience.

Late Arrival:

We kindly ask that you arrive promptly for your scheduled appointment. Late arrivals may impact the duration of your experience, and in some cases, we may need to reschedule. Please let us know in advance if you anticipate being delayed, and we'll do our best to accommodate.
Appointments that are more than 15 minutes late may be subject to cancellation.

Cancellation Policy:

Cancellations made three (3) days or more before the appointment date qualify for a full refund of the deposit or a credit to your account valid for ninety (90) days.
Cancellations within three (3) days of the appointment are non-refundable. Emergencies and unexpected cancellations are reviewed on a case-by-case basis.

Parking Information and Policy:

Please note that parking availability may be limited, especially during summer months. Planning ahead is advised.
We do not reimburse parking fees. There is a parking garage located near the alleyway behind our building at 501 Glenneyre and metered parking along PCH.

Restroom Policy:

Please note that we do not have a public restroom available for customer use.

Return, Exchange, and Modification Policy:

At The Fragrance Boutique, we take pride in crafting custom fragrances tailored to your specifications. Each fragrance is uniquely yours, ensuring it meets your specific preferences.

Return and Exchange Policy: We do not accept returns on customized items. If you have any concerns about your order, please contact us, and we will work diligently to resolve them. Return, exchange, and modification requests are reviewed on a case-by-case basis.
Modification Policy: We strive to dedicate ample time and resources to each personalized fragrance. Please note that custom fragrances cannot be further modified or returned after the initial creation. Your understanding and cooperation in adhering to this guideline are appreciated as we aim to exceed your expectations with every fragrance.

Product Use and Safety Policy:

Our custom fragrances are crafted with high-quality ingredients and are intended for external use only.
Customers with allergies or sensitivities are advised to perform a patch test before full application.
Pregnant or breastfeeding women should consult with a physician before using our products.

Gift Card and Voucher Policy:

Gift cards and vouchers are available for purchase and can be redeemed for merchandise and services at The Fragrance Boutique.
Gift cards and vouchers are non-refundable and cannot be exchanged for cash, except as required by law.
Lost or stolen gift cards may be replaced with proof of purchase.

Customer Conduct Policy and Refusal of Service:

We strive to maintain a respectful and welcoming environment for all customers and staff.
We kindly ask that only our team access the area behind the counter. For your safety, please let us know if you’d like to see any glass bottles from our shelves, and we’ll be happy to assist you.
We reserve the right to refuse service to customers who are disruptive, intoxicated, or behave inappropriately.
Customers who refuse to adhere to our conduct policy may be asked to leave the premises.

Pet Policy:

While we love pets, we ask that you leave them at home to ensure a safe and pleasant experience for all of our guests. Service animals are, of course, welcome in accordance with ADA regulations. For non-service animals, we can review requests on a case-by-case basis, depending on the comfort of our guests and team members in the store. Please inform our staff in advance if you would like to bring a non-service animal, and we will do our best to accommodate your request.

Private Party Policy:

At The Fragrance Boutique, we offer an unforgettable private event experience where you and your guests can create custom perfumes in a beautiful, intimate setting. Please review our policies and offerings below to ensure your event is perfectly tailored to your needs.

Event Pricing & Offerings

Prepayment Required: All events are prepaid to secure your reservation.
Custom Engraving: As a special add-on, we offer customized engraving for $25 per guest. Our designer can engrave names, logos, or other special details onto your guests' bottles for a personalized touch. Please note, engraving services are non-refundable once the items have been produced.

Event Spaces & Guest Comfort

Intimate Setting: Our shop accommodates up to four guests at our perfume bar, with additional seating on a small bench. For larger groups, we highly recommend reserving the art gallery across the hall.
Gallery Rental: Studio 333 offers a spacious, elegant environment for refreshments and mingling. It can be reserved at a rate of $50 per hour. The gallery also offers grazing boards and beverage packages through our F&B partner, Sweet Art Bakery. Payment for the gallery space and catering services will be handled directly with Studio 333 and Sweet Srt Bakery. These vendors will provide separate invoices, and their cancellation and payment policies will apply.

Beverage & Food Policy

Beverages: We’re happy to chill celebratory beverages for your group. We provide small plastic drinkware to ensure the fragrance creation process remains clean and enjoyable.
Food: To preserve the atmosphere and focus on the fragrance experience, we recommend keeping our shop food-free. For those interested, food can be served in the adjacent gallery space.

Service Fees

A service fee is applied to each event to ensure we deliver the best possible experience. Additional service fees may apply for larger groups or after-hours events.

Guest Count & Adjustments

Guest count must be confirmed at least 48 hours before the event. Changes after this time are subject to approval and may incur additional charges.

Late Arrival Policy

We kindly ask that you arrive promptly for your scheduled event. Late arrivals may impact the duration of your experience, and in some cases, we may need to reschedule.
- Events arriving more than 15 minutes late may be subject to cancellation without refund or store credit.
- Events arriving more than 30 minutes late will be canceled with no refund or store credit.
Please notify us in advance if you anticipate being delayed, and we will do our best to accommodate.

Cancellation Policy

Cancellations made 5 or more days before the event will receive a store credit, valid for 90 days, which can be used for fragrance purchases or other merchandise. Store credits cannot be applied toward future event bookings.
Cancellations made within 5 days of the event are non-refundable.
Engraving Services: Engraving is non-refundable once items have been produced.
Gallery & Catering Cancellations: Cancellations for the gallery rental or catering services are subject to the terms and conditions of external vendor agreements and may differ from our policy.

Damage & Liability

Hosts are responsible for any damage to the venue or property caused during the event. Charges for repairs or replacement will be billed to the host.
The Fragrance Boutique is not liable for accidents, injuries, or incidents arising from external vendors (such as catering) or from alcohol consumption during the event.

Indemnification

By booking an event, the host agrees to hold The Fragrance Boutique harmless from any liabilities or damages resulting from the actions of their guests, including those arising from the consumption of food and beverages.

Policy Updates:

These policies are subject to change without prior notice. Updates will be posted on our website and effective immediately upon posting.

Privacy Policy:
We value your privacy and are committed to protecting your personal information. This privacy policy outlines how we receive, collect, and store any information you enter on our website or provide to us in any other way.

Information We Collect
Personal Information: We collect personally identifiable information that you provide to us, including your name, email address, password, communications, payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Technical Information: We collect the Internet protocol (IP) address used to connect your computer to the Internet, login information, email address, password, computer and connection information, and purchase history.

Session Information: We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

How We Use Your Information
To Provide Services: We use the information we collect to process your orders, manage your account, and provide you with the products and services you request.
To Improve Our Website: We use technical and session information to analyze how our website is used and to improve its functionality and user experience.
To Communicate with You: We use your contact information to send you updates about your orders, respond to your inquiries, and send you promotional information if you have opted in to receive such communications.
To Process Payments: We use payment details to process transactions securely.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with advance notice, except as described below:

Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Legal Requirements: We may disclose your information when we believe disclosure is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

Your Consent
By using our site, you agree to our website privacy policy and consent to the collection and use of your information as outlined therein.

Changes to Our Privacy Policy
We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page, and your continued use of the website after such changes have been posted will constitute your acceptance of the changes.