FAQ

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​Q: What are the available size options for your perfumes and their associated costs?

5 ml roll-on | $35
10 ml roll-on | $65
15 ml roll-on | $80
20 ml roll-on | $95
1 fl oz / 30 ml roll-on | $125
1 fl oz eau de toilette (spritz perfume option; oil diluted with perfumer’s blend) | $65
Jojoba oil | $55
Room fragrance | $35
Essential oil diffuser blend | $45
Please note that our 5ml options serve as our mini/travel-sized bottles, ideal for our pre-blended fragrances. For customized blends, we generally suggest starting with the 10ml option, which provides greater flexibility when tailoring fragrances to your preferences.

Dabber tops are available; please add this preference to your note when ordering. View our size chart here.

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Q: How can I book an appointment & which option should I choose?

For individual reservations (parties of up to 4 and non-private label appointments), please visit our booking page, select the custom fragrance experience, choose the number of guests, and then your preferred date and time.

Please only count the number of guests who will be creating a fragrance. We will take a $10 deposit per guest, which will be credited back to your purchase at your appointment.

BOOK ONLINE.
 

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Q: What is the difference between a Custom Fragrance Experience and a Private Label Experience?

We offer two types of reservations:

Custom Fragrance Experience: For individuals creating a personal fragrance.
Private Label Experience: For those looking to create a scent for their small business (e.g., scents for candles, soaps, room fragrance, etc.).

Individuals looking to create personal fragrances should select the custom fragrance experience when booking. Entrepreneurs and business owners looking to craft a signature scent for their products should select the private label experience. 

BOOK ONLINE.
 

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Q: How can I book an appointment with more than 4 guests?

For private appointments and events with more than 4 guests, please fill out our private or corporate event inquiry form HERE.
 

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Q: Do I need to make a reservation?

While appointments are recommended to ensure availability, walk-ins are welcome. However, walk-in spots are not always guaranteed. To make your visit extra special, consider booking a reservation through our online system. If the date and time you desire is not available, please feel free to add yourself to our waitlist. We can't wait to see you!
BOOK ONLINE.

 

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Q: What is bespoke perfume creation?

A: Our bespoke perfume creation process involves crafting custom fragrances tailored to your unique preferences and personality. Each scent is meticulously blended to reflect your individual style and taste.
 

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Q: How long does it take to create a custom perfume?

A: The time taken to create a custom perfume typically starts at approximately 30-45 minutes, depending on the complexity of your preferences. Visit our appointment booking page to schedule your appointment.
 

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Q: Can I choose specific scents for my custom perfume?

A: Absolutely! We encourage you to select your favorite scents or share your preferred notes with us. Our perfumer will work closely with you to create a fragrance that perfectly embodies your vision.
 

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Q: What ingredients are used in your fragrances?

A: We use only the finest quality ingredients sourced from reputable suppliers. Our fragrances are crafted with a blend of natural essential oils, aromatic compounds, and high-quality base materials to ensure exceptional quality and longevity.
 

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Q: Are your products cruelty-free?

A: Yes, we are committed to ethical practices and the well-being of both animals and the environment.
 

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Q: Do you offer shipping options?

A: Yes, we offer shipping options for our products as well as online orders for in-store pickup. Simply select your preferred shipping method during checkout. We offer global shipping.
 

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Q: Can I return or exchange a fragrance if I'm not satisfied?

A: We strive for your complete satisfaction. Since each scent is custom-made to your specifications, we do not typically accept returns or exchanges. However, if you're unsatisfied with your fragrance, please reach out to us, and we'll do our best to address your concerns within our return policy. Each request is handled on a case-by-case basis to ensure the best possible resolution. Review our return and exchange policies here.
 

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Q: How should I store my fragrances to maintain their quality?

A: To preserve the quality and longevity of your fragrances, store them in a cool, dark place away from direct sunlight and extreme temperatures. This helps prevent scent degradation and maintains freshness over time.
 

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Q: Can I order custom fragrances for special events or occasions?

A: Absolutely! Custom fragrances make memorable gifts for weddings, birthdays, anniversaries, and other special occasions. Contact us to discuss your requirements, and we'll create a bespoke fragrance perfect for the occasion. We also offer customized bottle engraving. Please fill out our contact form here to learn more.
 

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Q: Are your fragrances suitable for sensitive skin?

A: Our fragrances are formulated with high-quality ingredients and are suitable for most skin types. If you have sensitive skin or specific allergies, we recommend doing a patch test before applying the fragrance to ensure compatibility.
 

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Q: Do you offer consultations for selecting the perfect scent?

A: Yes, we offer personalized consultations to help you find the perfect scent that complements your personality and style. Our experienced team will guide you through our collection and assist you in selecting a fragrance that's just right for you.
 

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Q: Are your fragrances suitable for men, women, or both?

A: Our fragrances are designed to be enjoyed by everyone, regardless of gender. We believe that scent is a personal expression of individuality, and our diverse collection caters to all preferences and tastes.
 

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Q: Can I purchase gift cards for your services?

A: Yes, we offer gift cards that can be used towards any of our products or services, including custom fragrance experiences. Treat your loved ones to the gift of scent and let them embark on their own fragrance journey with us. Purchase a gift card here.

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